March 25th, 2014 | City

Metro-North begins customer forums

The president of Metro-North Railroad will be traveling across Connecticut on a listening tour in the coming weeks.

In a press release the Connecticut Department of Transportation said that Metro-North head Joseph Giuletti will be holding six “informal customer forums” designed to put in practice his pledge for greater accountability and transparency. Meetings will take place at White Plains, Stamford, Croton-Harmon, Harrison and Grand Central Terminal.

“These sessions are part of the communications initiatives included in Metro-North’s 100-Day Action Plan,” the press release said.

The first forum will be on March 26 at Grand Central Station. It will run from 4 p.m. to 6 p.m.

Metro-North also announced in subsequent press releases that it had introduced new systems for train monitoring and completed crucial track repairs. The track repairs, including five bridges and five “signal repairs” at “critical curves,” were completed five months ahead of schedule.

Giuletti assumed the office of Metro-North President on Feb.1.